Privacy policy

Last Updated: September 21, 2026

At simplecooko.us, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing an order, or communicating with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or use our services, we may collect information that is reasonably necessary to operate our business and provide services to you.

The information we may collect includes:

Name.
Billing address.
Shipping address.
Email address.
Telephone number.
Order and purchase information.
Payment-related information required to process transactions.
Information you provide when contacting customer service.
IP address.
Browser and device information.
Website usage information.
Information collected through cookies and similar technologies.

We collect only information that is reasonably necessary for legitimate business purposes and to provide our products and services.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders.
Process payments and transactions.
Deliver products to the shipping address you provide.
Send order confirmations and shipping updates.
Provide customer service and respond to inquiries.
Process returns, refunds, and exchanges.
Maintain and improve our website and services.
Detect and prevent fraud, unauthorized activity, or abuse.
Maintain appropriate business and transaction records.
Comply with applicable laws and legal obligations.
Send promotional communications when permitted by applicable law and, where required, with your consent.

We do not use personal information for purposes that are incompatible with those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

3. Payment Information

Payments made through our website may be processed by secure third-party payment providers.

When payment processing is handled by a third-party payment provider, we do not intentionally store complete credit card or debit card information on our own systems.

Payment providers may process payment information according to their own privacy policies and security practices.

All payment and checkout pages should be accessed through secure HTTPS connections.

4. Sharing of Personal Information

We may share limited personal information with trusted service providers when necessary to operate our business and provide services to you.

These service providers may include:

Payment processors.
Shipping and delivery companies.
Order fulfillment providers.
Website hosting and technology providers.
Customer service providers.
Analytics providers.
Fraud prevention and security providers.

We provide these parties only with information reasonably necessary to perform their services.

We do not sell your personal information or customer contact information to third parties.

We may also disclose information when reasonably necessary to comply with applicable laws, legal processes, court orders, governmental requests, or to protect our rights, customers, website, or business.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide and improve your shopping experience.

Cookies may help us:

Keep products in your shopping cart.
Remember certain preferences.
Understand how visitors use our website.
Improve website functionality and performance.
Analyze website traffic.
Detect and prevent fraudulent or unauthorized activity.
Support advertising and marketing activities where permitted.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

6. Analytics and Advertising

We may use analytics services to understand how visitors interact with our website and to improve our products, services, and shopping experience.

We may also use advertising technologies to promote our products and measure advertising performance.

Where applicable law requires consent for certain advertising or tracking activities, we will obtain the appropriate consent before using personal information for those purposes.

We do not use customer personal information or customer images in advertising without appropriate authorization or consent where required.

7. Marketing Communications

If you choose to receive promotional communications from us, we may use your email address or other contact information to send information about products, promotions, offers, or updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the applicable email.

Even if you opt out of promotional communications, we may continue to send necessary transactional or service-related communications, including order confirmations, shipping notifications, return updates, and customer service responses.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

We use secure technologies such as HTTPS/SSL to help protect personal information transmitted through our website.

However, no electronic transmission or storage method can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders.
Provide customer service.
Process returns and refunds.
Maintain transaction records.
Prevent fraud and unauthorized activity.
Resolve disputes.
Comply with applicable legal and business requirements.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Opt out of promotional communications.
Withdraw consent where processing is based on consent.
Request information about how your personal information is collected and used.

To submit a privacy-related request, please contact us using the information provided at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests to help protect your information from unauthorized access.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children under the age of 13.

We do not knowingly request or collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Services

We may use third-party services to help operate our website and provide services to customers.

These services may include payment processing, shipping, analytics, website hosting, customer support, security, and other business functions.

Third-party service providers may process information according to their own privacy policies and terms.

We encourage you to review the privacy policies of relevant third-party providers when applicable.

13. Third-Party Links

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and practices.

We are not responsible for the privacy practices, content, security, or availability of third-party websites that we do not control.

14. Do Not Sell Personal Information

We do not sell, rent, or trade customer contact information or personal information to third parties for their own direct marketing purposes.

Any sharing of information with service providers is limited to what is reasonably necessary to provide services, operate our website, process orders, fulfill transactions, provide customer support, or comply with applicable legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, technology, or applicable legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.