Refund policy

Last Updated: September 21, 2026

At simplecooko.us, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible products may be returned within 30 calendar days from the date of delivery, subject to the conditions described below.

1. 30-Day Return Policy

We accept eligible returns within 30 calendar days after your order is delivered.

Our return policy applies to eligible products for general returns, including cases where you change your mind or no longer need the product, as well as products that are defective, damaged, or incorrectly received.

To be eligible for a standard return, the product should be:

New and unused.
In its original condition.
Returned with the original packaging, accessories, parts, and other included materials, where applicable.
Free from damage caused by misuse, improper handling, or normal wear and tear.

2. How to Request a Return

Please contact our customer service team before sending any product back.

You can contact us at info@simplecooko.us and provide:

Your order number.
The product you wish to return.
The reason for the return.
Photos or other information if requested by our customer service team.

After reviewing your request, we will provide the appropriate return instructions and return address.

Please do not send a return to the business address listed below unless our customer service team specifically instructs you to do so.

3. Return Method

Eligible products must be returned by mail according to the return instructions provided by our customer service team.

Customers are responsible for securely packaging returned products to help prevent damage during transportation.

4. Return Shipping Costs

For returns due to a change of mind, incorrect purchase, or another reason not caused by our error, the customer is responsible for the return shipping cost.

If a product is defective, damaged upon arrival, incorrect, or otherwise received due to an error on our part, please contact us before returning the product. We will review the situation and provide appropriate return instructions.

5. Non-Returnable Products

A product may not be eligible for return if it:

Has been used or damaged after delivery.
Has been altered or modified.
Is missing essential parts or accessories.
Has been damaged due to misuse or improper handling.
Is returned after the 30-day return period.
Is a customized or personalized product, where applicable.

Any product-specific return restrictions will be clearly stated on the applicable product page before purchase.

6. Return Inspection

After we receive your returned product, we will inspect it to determine whether it meets the applicable return conditions.

If the product is accepted for return, we will proceed with the refund process.

If the returned product does not meet the applicable return requirements, we may contact you regarding the condition of the product and the available options.

7. Refunds

Once your return has been received and approved, we will issue the refund to the original payment method used for the purchase.

Approved refunds will generally be processed within 5–7 business days after the returned product has been received and approved.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for returns caused by a change of mind, incorrect purchase, or another reason not caused by our error.

If the return is caused by a defective, damaged, or incorrect product, please contact us so that we can review the situation and determine the appropriate resolution.

9. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please provide your order number and photographs or other relevant information that may help us review the issue.

After reviewing your request, we may provide return instructions and an appropriate resolution, which may include a replacement or refund where applicable.

10. Exchanges

We may offer exchanges for eligible products depending on product availability.

If you would like to request an exchange, please contact us within 30 calendar days from the date of delivery.

If the requested replacement product is unavailable, we may provide a refund instead.

11. Return Deadline

Return requests must be submitted within 30 calendar days from the date your order is delivered.

Products returned or return requests submitted after the applicable 30-day period may not be accepted.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

If the order has already entered processing or has been shipped, cancellation may no longer be possible. In this situation, you may use our return process if the product is eligible under this policy.